lcasino Privacy Policy

1. Introduction

lcasino ("lcasino," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the lcasino website and gaming platform (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information in connection with your use of the lcasino Platform.

This Privacy Policy is prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as other applicable data protection laws and regulations.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the lcasino Platform. Capitalised terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

2. Personal Data We Collect

lcasino collects the following categories of personal data from players and Platform visitors:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Gender
• Nationality and country of residence
• Government-issued identification number (e.g., Philippine National ID, passport, driver's licence)
• Email address and mobile number
• Username and encrypted password

2.2 Financial Data

• GCash account number or PayMaya account details
• BPI, BDO, or Metrobank account information (where applicable)
• Deposit and withdrawal transaction history
• Account balance and wagering history

2.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, games played, session duration, and click-stream data
• Login timestamps and session activity logs

2.4 Communications Data

• Records of your communications with lcasino's customer support team
• Feedback, survey responses, and promotional opt-in preferences

3. How We Collect Your Data

lcasino collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse or use the lcasino Platform.
• From third parties — including identity verification service providers, payment processors (such as GCash and PayMaya), and fraud prevention partners, where necessary to verify your identity or process transactions.

4. How We Use Your Personal Data

lcasino processes your personal data for the following purposes:

• To create and manage your lcasino player account.
• To verify your identity and age (21+) in compliance with Philippine gaming regulations.
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, and Metrobank.
• To provide, maintain, and improve the lcasino Platform and its games.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To comply with applicable legal and regulatory obligations, including reporting requirements under Philippine anti-money laundering laws.
• To send you account-related notifications, security alerts, and support communications.
• To send you promotional offers and marketing communications, where you have opted in to receive them.
• To personalise your gaming experience and provide relevant game recommendations.
• To conduct internal analytics and improve our responsible gaming tools.

5. Sharing Your Personal Data

lcasino does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions.
• Identity verification providers — third-party KYC and AML compliance service providers who assist us in verifying player identities.
• IT and platform service providers — cloud hosting, cybersecurity, and software vendors who support the operation of the lcasino Platform under strict data processing agreements.
• Regulatory and law enforcement authorities — where required by Philippine law, court order, or regulatory directive, including PAGCOR and the Anti-Money Laundering Council (AMLC).
• Professional advisers — lawyers, auditors, and accountants, where necessary for legal or compliance purposes.

All third parties with whom lcasino shares personal data are contractually required to maintain appropriate data security standards and to use your data only for the specified purpose.

6. Data Retention

lcasino retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years.
• Technical and usage data is retained for up to two (2) years.

Upon expiry of the applicable retention period, lcasino will securely delete or anonymise your personal data in accordance with its data disposal procedures.

7. Data Security

lcasino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the lcasino Platform.
• Encryption of sensitive data at rest, including passwords and financial information.
• Strict access controls ensuring that only authorised lcasino personnel can access personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of our systems.
• Two-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and potential data breaches.

While lcasino takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the confidentiality of your lcasino account credentials.

8. Cookies & Tracking Technologies

lcasino uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

8.1 Types of Cookies We Use

• Essential cookies — required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Performance cookies — collect anonymised data about how players use the Platform, helping us identify areas for improvement.
• Functional cookies — remember your preferences such as language settings and game history to personalise your experience.
• Analytics cookies — used to understand aggregate player behaviour and improve Platform features.

8.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the lcasino Platform. Refer to your browser's help documentation for instructions on managing cookie preferences.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by lcasino:

• Right to be informed — you have the right to know what personal data lcasino collects and how it is processed.
• Right of access — you may request a copy of the personal data lcasino holds about you.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data, subject to lcasino's legal retention obligations.
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability — you may request that lcasino provide your personal data in a structured, commonly used format.
• Right to lodge a complaint — you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact lcasino's Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

10. Minors

The lcasino Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. lcasino does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete such data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the lcasino Platform, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

lcasino reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the lcasino Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how lcasino protects your personal data.

12. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact lcasino's Data Protection Officer:

Email: [email protected]

Our support team is available 24/7 and our Filipino-speaking agents are always ready to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response to your data privacy concern.